Terms & Conditions

• Bookings are only secured once a Booking Fee has been made and cleared. 

• By paying the Booking Fee all Clients accept the below Terms & Conditions

Definitions
The following expressions have the following meanings:

'' Artist'' refers to Jennifer Director of Mobile Wedding Hair and Makeup - and any member of her team she may work with

 ''Client'' refers to the person or persons responsible for making the booking (usually the bride) and may be referred to as “you” in these Terms and Conditions. 

“Writing” includes email and text messages 

“Person” means the individual receiving hair and/or beauty services.

Reservations and Deposits
To reserve your date whether for a wedding or other event a non-refundable and non-transferable deposit is required when booking. Without this deposit your date will not be reserved.

Booking confirmations will only be sent to the person making the booking who will be presumed to be the Client unless otherwise agreed. This confirmation will be sent once the deposit and signed booking form have been received by Jennifer. Once booking confirmation has been issued to you the date for your event is secure.

After the deposit has been paid, the numbers of persons and treatments have been confirmed these may only be increased or amended with the agreement of Jennifer. Any increase in fee will have to take account of the change in the number of people and the amount of work involved and additional time and Artists required to provide the service agreed. If the number of persons is reduced the final fee will be based on the numbers agreed at the time the deposit was paid. 

Final Balance 

The deposit will be deducted from the final balance. The final balance must be received no later than 2 weeks before the wedding day.  Payment of the deposit confirms that you agree to the full terms and conditions for the services provided by Jennifer and her Artists. 

Client’s Responsibility
Skin allergies and sensitivities
It is the Client’s responsibly to inform Jennifer at the time of the booking or, if later, as soon as it is known that any person who is to receive services from Jennifer has allergies or skin sensitivities or if they may be affected, in any way, by the use of hair or make-up tools or products. If so, a Design Consultation is highly recommended. 

It is therefore recommended that the Client makes appropriate enquiries of the members of the wedding party who are to receive services from Jennifer or her Artists. Jennifer will not be held responsible for any reactions that may occur if any skin or hair conditions were not made or disclosed before the application of make-up or hair products. 

Liability
Jennifer is not liable for any materials or products that are recommended. Jennifer and her Artists are covered by Public liability insurance.

Trial Consultation Appointments                                           

The Trial Consultation Appointment is an appointment which all brides are required to have as a trial of their hair and makeup appearance so they know exactly how they will look on their special day and that together we are able to make any changes and avoid any adverse impact on the arrangements and timetable on the morning of their wedding. 

Payment for Consultation Appointments 

Payment is made at the time of booking. This payment is non-refundable if the appointment is cancelled by the Client.

Trial Appointments will be held at a location proposed by Jennifer. Trial Consultation Appointments take place at a mutually convenient time to suit both parties (excluding bank holidays).

Please note that if you request a second Trial Consultation Appointment this will attract a repeat Trial fee. 

If the Client, for any reason knows or suspects that any member of the bridal party may require special or specifically personalised attention they are encouraged to arrange a Design Consultation Appointment to avoid potential problems or delays on the wedding day. Where, in the opinion of Jennifer there is a mismatch in style or approach, and you or the individual person are not open to professional advice or guidance, Jennifer has the right to decline to provide a service to that person without refund. 

Health and Safety                                                             

Clients are asked to ensure that all persons receiving services do not sit children/babies on their lap whilst having their hair styled or make-up applied. 

For the safety of everyone please ensure that children are kept away from all styling tools and products at all times. Please be aware that styling irons are extremely hot, and hazardous. Jennifer will not be held responsible if a child is injured as a result of a parent or carer not exercising proper vigilance and control. 

Punctuality and Time Delays                                                     

On the wedding day or day of your event, time is very important to ensure that everyone is ready when necessary. Jennifer will not be responsible for any delays caused by events beyond their control.

Jennifer will agree a programme of timings with you to meet the needs of all your people. Clients are asked to ensure that every member of their party who is to receive a service from Jennifer is aware of these timings on the day and that they continue to be available. 

Please ensure that bridesmaids and any other person requiring make-up/hair services are 100% confirmed in order to avoid any disappointment. To ensure efficient and punctual service also ensure, that prior to having make-up applied or hair styled members of the party do not leave the chair while the Artists are working.

It is also of great importance to ensure that hair is clean, completely dry, and free from products. It is of great assistance if hair is washed the night before, heavy conditioners are not applied. Please note that non- straightening of hair is advised, unless previously agreed at a Trial Consultation Appointment.

No refund or compensation will be given in the event of delays caused by or relating to any of the above factors or due to other wedding vendors, guests, or members of the bridal party. 

Changes
Notification should be given to Jennifer of any changes which you wish to propose in respect of the booking of the event and/or Trial Consultation Appointments as soon as possible. This includes changes to the number of clients, location, date and times. Jennifer cannot guarantee in advance that any such changes will be agreed as these may depend on her availability and that of her Artists. Jennifer will confirm, either personally or in writing, any changes that have been agreed and any alterations to the fees payable.
 
Proposed changes to Trial Consultation Appointments must be received by Jennifer in writing, not less than 48 hours before the date/time of the appointment to avoid the risk of disappointment. If changes result in the number of persons attending being significantly reduced, Jennifer has the right to change the time or date of the appointment. 

It should also be noted that if a booking is changed which results in the number of persons receiving a service falling below the originally confirmed numbers, the original confirmed total will still be charged.
 
If part of a booking is changed/cancelled less than 6 weeks prior to the wedding date, the balance will still be required in full. Any postponement will incur a £100 moving fee.

Please inform Jennifer of any proposed changes in order that any changes to costs can be provided.

Payments
All payments are required by bank transfer to Jennifer. Cheque and PayPal payments are not accepted. 

The final balance payments must be received no later than 2 weeks prior to the wedding date by Jennifer. Failure to pay the final fee by the stated time may result in the date for the event being released.

The price agreed at the time of confirming the booking is final, subject to increases arising from agreed changes. If Jennifer price list changes this will not affect your booking. It is the responsibility of the Client to read and accept responsibility for all booking conditions and payments due. 

By proceeding to secure a booking by paying a deposit you accept that you are entering into a contract with Jennifer @ Mobile Wedding Hair and Makeup on the basis of these Terms and Conditions. 

Surcharges
These will apply to larger parties or in respect of early ceremony times or if an additional Artist is required to assist. Such surcharges begin at £100.00. These charges are to ensure that everyone is complete in plenty of time and to the highest standard. See details on the Price List

Surcharges will apply if Artists are required to work or travel before 6:00am. 

When Jennifer is booked as the main artist a surcharge will apply £100 if required between 6am-8am.

Travel and Related Charges
Jennifer and Artists travel time is charged on the basis of 75p per mile within the Home Counties and 60p per mile to locations within the M25 (London). Travel expenses will be added to the final balance together with any fees for parking, taxis or congestion or similar charges. Details of these charges are set in the Price List.

Cancellation by the client
In the event of cancellation of the main event any payments that have been made will not be refunded. Should you need to cancel any appointment please contact Jennifer as soon as possible.

The client can cancel a Trial Consultation or move the Trial date to a mutually convenient time agreed by both parties. 

Deposits and already paid for trials are non-refundable. 

Cancellation of the booking by Jennifer

If, due to unforeseen factors or events, Jennifer or her Artists are unable to attend the event to provide the service, she will endeavour to find another professional hair and/ or make-up artist of equal standard and will transfer the booking and payment to that artist. 

Where no other suitable alternative can be offered, a full refund will be given to you. By their nature, these are events that cannot be anticipated therefore you are strongly advised to take out wedding insurance to protect you against these situations.

If the booking is directly and adversely affected by circumstance beyond the control of Jennifer and the event cannot proceed where possible Jennifer will endeavour to rectify the situation, but no compensation will be payable. Consequently, you are strongly advised to take out wedding insurance to cover you against these situations.

In the event of extreme weather conditions, where the Met Office have issued a 'Red' Warning, preventing travel Jennifer has the right to cancel the booking without refund. Again, you are strongly advised to take out wedding insurance to cover you against such a situation.

If Jennifer or any member of her team are subject to abuse, impoliteness or intimidation of any nature of form; or are otherwise made to feel uncomfortable in any way due to the conduct or misconduct of any of the members of the bridal party, wedding guests, or other wedding vendors Jennifer reserves the right to terminate the contract immediately without refund.

Photography
It is imperative that the Jennifer continues to update her portfolio for future prospective brides and events. Please let the Jennifer know in advance if you or any person in your party does not wish to be photographed or if you are not happy for Jennifer to use your images for marketing purposes, websites and social media pages.

Contract - This contract and any dispute or claim arising from it shall be governed by English law.